Technical Documents
- 1. Installation Documents
- 2. Technical Specifications
- 3. ServicePRO Web Documentation
- 4. ServicePRO ADFS Authentication Configuration and Server Setup
- 5. ServicePRO Angular Rewrite Release Notes
- 6. Release Notes
- 7. Feature Request Notes
- 8. HelpSTAR VS ServicePRO Changelog
- 9. Misc. Documents
- 10. ServicePRO GDPR Compliance
- 11. ServicePRO Mobile
- 12. ServicePRO Web API
- 13. Software Development Kit (SDK)
- 14. Setting up OAuth 2.0 in Gmail
Installation Documents
ServicePRO Desktop Setup User Guide: PDFIn-Browser Pre-requisites GPO Deployment User Guide : PDF
ServicePRO Window/AD Password Reset Component Setup - User Guide: PDF
If you are running on 14.2.2 or earlier version of ServicePRO or using the Legacy Password Reset Component, you must uninstall the Legacy Password Reset Utility before updating to the newest version of Password Reset Utility.
Please read the Password Reset Utility Guide for more information: PDF
Technical Specifications
ServicePRO: PDFServicePRO Web Technical Specs: PDF
HelpSTAR 2012: PDF
ServicePRO Web Documentation
Fast Mode: PDFAccessibility Documentation: PDF
ServicePRO Web Accessibility Conformance Report: PDF
Login Integration for Webpages: PDF
AD Pass-through Authentication: PDF
ServicePRO ADFS Authentication Configuration and Server Setup
ADFS Authentication and Configuration Documentation: PDF ADFS Server Setup Documentation: PDF
ServicePRO Angular Rewrite Release Notes
July 2024 Beta Release: PDFDesign Changes and Limitations: PDF
October 2023 Alpha Release:
PDF
March 2023 Preview Release: PDF
Production Release – Work Actively in Progress
Release Notes
July 2024 Maintenance Release: PDFSeptember 2023 Maintenance Release:
PDF
December 2022 Maintenance Release: PDF
August 2021 Maintenance Release: PDF
November 2020 Maintenance Release: PDF
July 2020 Maintenance Release: PDF
January 2020 Maintenance Release: PDF
December 2018 Maintenance Release: PDF
June 2018 Maintenance Release: PDF
November 2017 Maintenance Release: PDF
August 2017 Maintenance Release: PDF
January 2017 Maintenance Release: PDF
October 2016 Maintenance Release: PDF
April 2016 Maintenance Release: PDF
November 2015 Maintenance Release: PDF
September 2015 Maintenance Release: PDF
August 2015 Maintenance Release: PDF
July 2015 Maintenance Release: PDF
May 2015 Maintenance Release: PDF
April 2015 Maintenance Release: PDF
December 2014 Maintenance Release: PDF
Feature Request Notes
September 2023 Feature Release Notes: PDFAugust 2021 Feature Release Notes:
PDF
July 2020 Feature Release Notes: PDF
January 2020 Feature Release Notes: PDF
December 2018 Feature Release Notes: PDF
June 2018 Feature Release Notes: PDF
August 2017 Feature Release Notes: PDF
October 2016 Feature Release Notes: PDF
April 2016 Feature Release Notes: PDF
November 2015 Feature Release Notes: PDF
July 2015 Feature Request Notes: PDF
HelpSTAR VS ServicePRO Changelog
Changelog - Last updated July 2016: PDFMisc. Documents
ServicePRO Features: PDFServicePRO OneLogin Integration User Guide: PDF
ServicePRO GDPR Compliance
ServicePRO GDPR Compliance Documentation: PDFServicePRO Mobile
(Available in ServicePRO version 14.2.16 or higher)
ServicePRO Mobile User Guide: PDF
ServicePRO Web API
ServicePRO Web API User Guide: PDFServicePRO Web API Installer
- ServicePRO-WebAPI - File Directory
- Download SPWebAPISetup.exe and place it in your ServicePRO Install folder default location at C:\HelpSTAR\HLPSTRCS\INSTALL\.
- Execute the installer and follow the instructions to install the ServicePRO API
Software Development Kit (SDK)
ServicePRO Software Development Kit (SDK) - Getting Started- ServicePRO-SDK - File Directory
- For example: ServicePRO_SDK_14.1.4.4.zip is for version 14.1.4.4
- Readme
- Service Requests Import Utility User Guide
- Online Help for the ServicePRO SDK
- Also available on the Wiki on the Service Requests Import Utility page
Setting up OAuth 2.0 in Gmail
Instructions to set Gmail for OAUTH2 for Business accounts: PDF