Training Center

What?

Training Center facilitates delivery of training modules for not only ServicePRO, but any process and procedure in your organization.

Why?

Human capital is the most expensive resource in a knowledge based economy. ServicePRO’s Training Center promotes the development of employees skills (in any department or discipline), and retention of corporate knowledge.

Manage Training Center Privileges

A licensed user with any of the below listed privileges will have the ability to manage the Training Center in ServicePRO:

• ServicePRO Administrator
• Access Control
• Asset Administrator
• Data Analysis Designer
• Object Designer
• Project Designer
• Rule Designer

Accessing Training Center

ServicePRO Interactive User Interface

Open the Backstage Menu and select Training Center.

ServicePRO Workbench User Interface

Workbench - Home Page Tile

Select the Training Center tile from the Workbench.

Throughout Application

From the context-sensitive Training Center icon, located on the upper right of ServicePRO screens

Training Center Main Screen

When the Training Center is selected from the Workbench, it will take the user to the following Screen:

Depending on privileges set for a licensed user, they will be allowed or prevented from viewing specific functions for the Training Center.

If the user has not been assigned any privileges listed in the above section, options for Managing the Training Center such as Add, Update and De-Activate will be unavailable. The user will only be presented with the list of Training Modules that are accessible to them (i.e. filtered based on which screens the user has access to).

The user will be able to click the View link beside each training module to view it. The user can search for specific accessible training modules in the Search field.

Creating a New Training Module

The New Training Module window will open, and you will be able to populate fields with information to create a Training Module. Note that the following fields are mandatory for completion:

• Training Category
• Title
• Screen Name
• Destination URL
• Content Type

Training Category

By default, the available categories will be:

• Best Practice Guide
• Training Module
• Tutorial

Note that Users may also add more Training Categories to the list using the Add button. The Default Categories, however, cannot be modified.

Title

This will determine the title that is displayed in Training Module lists.

Description

A brief description for the Training Module, stated under the Description column in the list.

Screen Name

This dropdown list features every module in ServicePRO that can be assigned a Training Module. In some cases, selecting a Screen Name will enable an additional Object Name field.

“Object Name”

The Object Name field’s label will dynamically change based on the Screen Name selected. Not all Screen Names will have Name fields associated to them.

Examples:

• If Charts or Dashboard Designer is selected, Chart name will be displayed.
• If Query Designer is selected, Request Query Name will be displayed.
• If Manage Assets is selected, Asset Type will be displayed.
• If Manage Users is selected, User Type will be displayed.
  

  Examples

Keywords

Keywords can be added to this field, and any entries can be used as additional search queries for the Training Module.

Tool Tip

Write a brief description of the training module here. When selecting a training module from any other part of ServicePRO, hovering the mouse over one of the Tool Tip options will produce a Tool Tip briefly.

Destination URL

The Destination URL will allow you to place the custom URL for where your Training Module is located. Selecting the Training Module or clicking ‘View’ in the Training Center will open the link to the Training Module in your default browser or application.

Content Type

Here you can designate the icon to represent the type of content being shown in the module. Select from the following:

1. Audio
2. Audio Visual
3. Document
   

How Users Will View Training Modules

View Training Modules

All users will be able to view Training Modules by selecting the upper right icon. Training Modules will be listed with icons indicating the type of content (Audio, Audio-Visual, or Document).

Adding and Editing Training Modules to Screens

If user has privileges for managing the Training Center, a menu for Add and Edit will also be available in the drop-down

Add Training Module

Fill in the fields to complete information about the new Training Module. The ‘Screen’ field will automatically be filled indicating the screen for which training module is being created.

Edit Training Module

An additional dropdown list will pop out, allowing you to select which module you wish to edit. Like with Add Training Module, the Screen Name field cannot be edited when editing a Training Module this way. The “Object Name” field, if applicable, will also already be set as a result.

Updating and Deactivating Training Modules

Under the Manage grouping in the Ribbon Toolbar, there are options for Updating and Deactivating selected Training Modules.

Update

This would open the Add/Edit Training Module dialog in Edit Mode with loading all the existing properties of the selected Training Module facilitating the user to update the required properties.

De-Activate

De-activating an Existing Training Module is possible from the Training Center Screen by selecting an Existing Training Center module in the list and clicking on ‘De-Activate’ ribbon menu.

Note it is possible to choose multiple entries to De-activate by holding down CTRL and selecting multiple list items.

Deleting and Re-activating Training Modules

The option to Re-activate or Delete a de-activated Training Module is available under the Setup/Administration – Administration tab, as illustrated in the picture below. Clicking on Re-Activate Ribbon menu option will re-activate the currently selected de-activated Training Module item in the list. Likewise, clicking on Delete in the Ribbon menu will delete the currently selected deactivated Training Module items in the list after prompting the user for Delete Confirmation.

Searching in Training Modules

Find Functionality in the Training Center

Entering a value and searching using the Find function will populate the list with Training modules that match the search criteria.

Training Modules in ServicePRO Global Search

ServicePRO Global Search can also search for Training Modules, using values set in the following fields:

1. Training Module Title
2. Training Module Description
3. Training Module Keywords

If the user has privileges to manage the Training Center, he will be able to see all training modules in the system. If user does not have these privileges, the Training Modules will be filtered based on which screens the user has access to.

Return to Training Center